Welcome to Flowers Dartford, your trusted online source for flower delivery in Dartford and the surrounding areas. The following Terms & Conditions set out the legal agreement between you (the customer) and Flowers Dartford when you place orders for flowers and related products through our website. By using our website and placing an order, you confirm your acceptance of these Terms & Conditions. We recommend you read them carefully before completing your purchase. These terms apply exclusively to customers who purchase directly from Flowers Dartford for delivery across Dartford and the neighbouring regions.
Placing an order with Flowers Dartford is a straightforward online process designed for your convenience. When you select your desired flowers or arrangements and add them to your basket, you will be guided through the checkout where you provide the necessary delivery and payment information. It is your responsibility to ensure that all order details provided, such as recipient’s name, delivery address, date, and personal message, are accurate and complete before submitting your order.
Upon placing an order, you will receive an automatic email acknowledging the receipt of your order. This acknowledgment does not constitute acceptance of your order. Acceptance occurs and a contract is formed when your payment is processed and we send a subsequent order confirmation. In the event that we are unable to fulfil your order (for example, due to unavailability of certain flowers or factors outside our control), we will inform you promptly and provide a full refund where payment has already been made.
Orders for flower delivery in Dartford and surrounding areas can be placed online at any time, subject to the specific delivery windows available. Please ensure you check and select the correct delivery date and location at checkout.
All flowers, plants, and products are subject to availability. While we make every effort to supply items as displayed, seasonal and supply difficulties may occasionally mean that a particular flower, arrangement, or product is unavailable. In such instances, we reserve the right to substitute items of equal or greater value and similar style or colour, ensuring the overall aesthetic of your arrangement is maintained. Should a significant substitution be required, we will make reasonable efforts to notify you in advance.
All prices for flowers, gifts, and associated delivery charges are clearly shown on our website and are quoted in GBP (£). Prices may vary depending on the product selected, delivery date, and delivery location within Dartford or neighbouring areas. We reserve the right to update prices at any time; however, the price you pay will be the one displayed at the time you confirm your order, unless found to be due to a clear and confirmed pricing error.
Payment is required in full at the time of ordering. We accept major credit and debit cards using secure online payment technology, as well as any additional payment methods displayed at checkout. By submitting your order and payment, you confirm that you are the authorised holder of the card or method used, and that sufficient funds are available. We do not accept payment by cash on delivery or cheque for online orders.
We offer flower delivery throughout Dartford and the surrounding regions as specified on our website. Deliveries are scheduled on the requested date, but we cannot guarantee specific time slots unless previously arranged as part of your order options. Same-day delivery is available for select products and must adhere to the order cut-off times provided on our website. All delivery times and availability are subject to factors beyond our reasonable control, including traffic conditions, weather, and peak holiday periods.
It is your responsibility to ensure that the delivery information is correct and that someone is available to accept the order at the specified address. If no one is available to receive the delivery, our delivery partner will, where possible, leave the flowers in a safe location or with a neighbour, and will leave a notification for the recipient. If delivery is not possible, we will contact you to arrange redelivery, which may be subject to an additional charge. Please note that delays arising from incorrect, incomplete, or inaccessible delivery information are not the responsibility of Flowers Dartford.
Cancellations of orders for flower delivery in Dartford and surrounding areas are accepted if you notify us in writing or via our online platform at least 24 hours before the scheduled delivery date for standard deliveries. For same-day or next-day delivery orders, cancellations must be received within one hour of placing the order. If your order has already been dispatched or the flowers have been specially prepared, cancellation may no longer be possible. In such cases, no refund will be issued, but we will attempt to offer a suitable resolution where possible.
Should you wish to change the delivery address, recipient details, delivery date, or product selection, please contact us as soon as possible. We will make every endeavour to accommodate changes, but cannot guarantee amendments for orders that have already been processed or dispatched.
At Flowers Dartford, customer satisfaction is our priority. If you are not satisfied with the quality of your flowers or if your order is incorrect, please inform us within 24 hours of delivery. We may request photographic evidence to support your claim and, provided the issue is verified, will offer a replacement, partial refund, or full refund, depending on the circumstances. Please bear in mind that fresh flowers are perishable and should be handled according to the aftercare guidance included with your order.
Refunds will be made to the original payment method within a reasonable time frame following agreement. We reserve the right to refuse claims made more than 48 hours after delivery where no evidence is provided or where the issue results from failure to follow aftercare instructions.
Flowers Dartford shall not be liable for any indirect, incidental, or consequential damages that result from the use of, or the inability to use, our products or services. Our liability for loss or damage arising from the supply of flowers, plants, or related products will be limited to the value of the order in question. We are not responsible for delays or failures in delivery arising from circumstances beyond our reasonable control, including but not limited to adverse weather, public holidays, or incorrect recipient details supplied by the customer.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
As a customer of Flowers Dartford, you agree to:
Failure to observe these responsibilities may affect your right to replacement products, refunds, or other solutions under these Terms & Conditions.
All content on the Flowers Dartford website, including text, photographs, graphics, logos, and product descriptions, is the intellectual property of Flowers Dartford or its licensors. You may use our website for personal, non-commercial purposes only. Reproduction, distribution, modification, or republication of any content is strictly prohibited without our express written consent.
We are committed to protecting your privacy and complying with applicable data protection legislation. Your personal information is collected, processed, and stored securely, used only for fulfilling your orders and managing your relationship with Flowers Dartford. Please refer to our Privacy Policy for details on how we use and protect your data.
Flowers Dartford reserves the right to amend these Terms & Conditions at any time. Updated terms will be published on our website and will apply to all orders placed after the date of publication. We recommend you review this page regularly to stay informed of any changes that may affect your rights and obligations.
These Terms & Conditions and any contracts arising from your use of the Flowers Dartford website are governed by the laws of England and Wales. Any disputes arising out of or relating to these terms, or your order with Flowers Dartford, will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, your flower order, or our flower delivery service in Dartford and the surrounding areas, please use the online contact form on our website. Our customer service team will respond as soon as possible during business hours.
These Terms & Conditions are applicable to all orders placed with Flowers Dartford via our online platform, regardless of whether you reside in Dartford central or surrounding locations. Please ensure you have read and understood them prior to purchasing, as your placement of an order signifies your agreement with these terms.
Thank you for choosing Flowers Dartford for your online flower delivery needs in Dartford and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 34 Westgate Rd, Dartford, DA1 1DN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dartford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dartford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
