At Flowers Dartford, we are committed to delivering the freshest blooms to our valued customers in Dartford and the surrounding areas. As a trusted local florist serving households and businesses, your satisfaction is our top priority. Every bouquet and arrangement comes with our Fresh Flowers Guarantee, ensuring you receive only the highest quality flowers every time you order.
We take great care in preparing, packaging, and delivering all our flowers. However, if your order arrives damaged or not in the expected condition, please contact us as soon as possible on the day of delivery or within 24 hours. To process your claim smoothly, kindly retain the flowers and the original packaging so we can assess the issue and offer a prompt resolution.
Flowers Dartford guarantees that all flowers will remain fresh for a minimum of five days from the day of delivery, provided they are appropriately cared for as per the care instructions included with your order. In some cases, certain delicate blooms may naturally have a shorter lifespan, but this will be clearly indicated in your arrangement description. Should your flowers show significant signs of wilting or do not meet our freshness promise within this period, we encourage you to reach out for support.
Your satisfaction is very important to us. If you encounter any issues with the quality or freshness of your flowers within our guaranteed window, you are eligible for either a full or partial refund, or a replacement bouquet. Our team will discuss your preference and ensure a solution that best suits your needs. Proof of the problem, such as a photo of the arrangement, may be requested to help us understand the issue and improve our service going forward.
If you wish to make a complaint regarding our products or services, please contact us with the details of your issue. Kindly provide your order number, delivery date, and a clear description of the problem, as well as any relevant photos if possible. Our customer care team will acknowledge your complaint within one working day and aim to resolve all concerns as quickly and efficiently as possible. We take every complaint seriously and use your feedback to improve our service for all customers in the Dartford community.
Flowers Dartford is proud to serve our local community with fresh flowers and outstanding customer care. As your neighbourhood florist, we value the trust you place in us and are dedicated to making every experience a positive one, whether you are sending flowers to a loved one or brightening up your workplace. Thank you for choosing us for your floral needs.
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